Q: What are the specific duties of a strata manager?

In New South Wales (NSW), Australia, a strata manager plays a crucial role in the administration and management of strata schemes, which are properties divided into individual lots, typically found in apartment buildings, townhouses, or commercial complexes.

It's important to note that the specific duties may vary depending on the terms of the contract between the owners' corporation and the strata manager. Additionally, strata managers may work for strata management companies or may be self-employed.

Q: What’s the difference between strata managers and resident managers?

The main difference between a strata manager and a property manager is the strata manager works on behalf of all apartment owners and focuses on issues pertaining to common property and management of the trust accounts, while the property manager works on behalf of one apartment owner and focuses on issues pertaining to private property, tenancy agreements and the management of rental income.

Q: Can you manage your strata yourself?

There is no legal requirement for you to engage a strata manager. It's called self-managed strata, DIY strata or DIY body corporate. Hundreds of thousands of owners living in Australian strata schemes self-manage their stratas. An experienced strata manager will esure the smooth running of the scheme, avoiding pitfalls and providing an impartial voice for the scheme members.

Q: What makes Humanity Property Group different from other strata managers in NSW?

We’re fully licensed professionals offering upfront pricing, direct access to your strata manager, digital tools for fast approvals, and a friendly, responsive service. We treat every building—big or small—with the care it deserves.

Q: How often should we expect to hear from our strata manager?

We pride ourselves on prompt, proactive communication. You’ll hear from us regularly with updates, meeting reminders, and responses to maintenance or compliance matters—usually within 24 hours for non-urgent matters.

Q: How much does strata management cost?

Our standard management fee is based on the number of lots in your scheme. For most residential buildings in NSW, this averages to be around $1 per day per lot.

Q: Are there any hidden charges?

No. We provide transparent, upfront pricing with no hidden fees. Any optional extras, such as additional meetings or large-scale project support, are clearly outlined and agreed upon in advance.

Q: How are committee meetings held – in-person or online?

We offer flexibility and drive a digital first approach. Most of our schemes opt for online or phone meetings for convenience, but we can also arrange in-person meetings if required.

Q: What kind of financial reports do we receive?

You’ll receive detailed income and expenditure statements, levy statements, balance sheets, and budget comparisons. This information will also be available through an online portal where all owners have access to view relevant records.

Q: How do we switch strata managers?

Switching is simple. If you’re unhappy with your current manager, we’ll guide you through the process, including giving notice, transferring records, and holding a general meeting to appoint Humanity Property Group.

Q: Will HPG handle the transfer of records?

Yes. We liaise directly with your outgoing manager to collect all necessary records and ensure a seamless transition—minimising disruption for the owners corporation.

Q: Do we need to wait until our current contract ends?

Not always. Many contracts have a termination clause or can be ended at the next general meeting. We can review your current agreement and advise you on your options.

Q: How does HPG support buildings with major works?

We coordinate with contractors, project managers, and engineers on your behalf—ensuring compliance, timelines, and transparent cost tracking for any major capital works or upgrades.